SHIPPING:
Orders will be shipped within 2 working days of your payment clearing. Parcels are sent via Australia Post. International parcels are sent by AirMail.  I send all orders to address that you list during checkout and NOT your Paypal address.

Delivery Times:
Within Australia – 2 to 5 working days
International – 5 to 10 working days
These are approximate delivery times and can vary depending upon holiday periods or other mail system delays such as customs, strikes etc

Please note that customers are responsible for paying any fees, taxes and duties that may be associated with shipping.

PACKAGING:
I package each order in a matte black gift box. The gift box is wrapped in black tissue paper then finished with black & purple ribbons tied in a bow. I also include one of my business cards and thank you cards. On the back of the Thank You card I like to write a personal message. Once everything is ready, I put the wrapped gift box & both of the cards in a padded mail bag.

I try to take a much care and attention on packaging each order as I do when I create my jewellery. I want my customers to really love receiving their purchases from me.

If multiple items are purchased I will send them together in 1 gift box. This helps to keep shipping costs down. However, if you do require each item to be package in separate gift boxes please contact me and I will adjust the shipping price for you.

REFUNDS
I appreciate and value my customers and want them to be happy with their purchase. If for some reason you are unhappy with your item, please contact me within 7 days of receiving your order. We can discuss a refund and returning of the item. Refunds are taken on a case-by-case basis and I will do my best to resolve the problem as quickly as possible.

Earrings cannot be returned.

Shipping costs are non-refundable and the customer is responsible to pay for the postage costs associated with returning the item.

Please note that I cannot be held responsible for parcels that are lost or damaged in the mail system.

PRIVACY POLICY:
Any personal information (your name, mailing address and email address) that you supply when you place an order with Black Heart Jeweller yis only used to process your order and will be kept in the strictest confidence.  Your details will not be sold or shared with any third party. Any banking/credit card details that you use to place an order and pay via Paypal remains on their secure server and I have no means of accessing it.

ADDITIONAL INFORMATION:

If you would like any further information or have any questions, please don’t hesitate to contact me.

Visit the  blog for jewellery updates, behind the scenes information, promotions etc

Thank you for taking the time to read my shop’s policies.